Returns Policy Returns: We accept returns within 30 days of purchase. Items must be unused, in original packaging, and with proof of purchase.

 

Refunds and Exchanges: Once we receive and inspect your return, refunds are processed to the original payment method. Exchanges depend on stock availability.

 

Return Shipping: The customer is responsible for return shipping costs, except in cases of damaged or faulty items.

 

Consumer Guarantee: Our products come with consumer guarantees under Australian Consumer Law, ensuring they meet acceptable quality standards. These guarantees are not impacted by our change-of-mind policy.

 

If a product does not meet these guarantees, Purely Curls will offer a refund or exchange based on the following:

• For a major failure (e.g., unsafe or unfit for purpose), you can choose a refund or exchange and compensation for foreseeable loss or damage.

• For a minor failure (e.g., cosmetic damage not affecting use), we may provide a refund or exchange at our discretion.

 

Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Purely Curls may choose not to provide a refund, exchange or repair (if applicable).

 

Please note, proof of purchase is required for any remedy under Australian Consumer Law, which is in addition to any manufacturer’s warranty.

 

Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.